Enterprise Terms

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Excess Waiver Deductible / Franquia

If the Enterprise rental agreement terms and conditions were not violated, renter will only be responsible for the following applicable excess amounts.

Car groups Excess with CDR and TPR
Mini, C, P € 1,180.80
E, E1, J, J1 € 1,970.00
F, K, Q € 2,630.00
G, Z, L, N, O € 2,830.00
H, R € 3,690.00

Super CDW

CDR and TPR excess amounts can be waived by purchasing Super CDW.

The violation of the Enterprise rental agreement terms and conditions or unreported accidents may void this protection.

Car groups Super CDW per day up to 15 days maximum
Mini, C € 13.30 up to 15 days maximum
E, E1, J, J1, P, Q, Z € 13.90 up to 15 days maximum
G, Z, L, N, O, F, K    € 26.60 up to 15 days maximum
R Not available

ACDW

The following exceptions of CDR, vandalism, wheels, tires and windscreens can be waived by purchasing ACDW.

PAI (Personal Accident Insurance)

PAI provides accidental death and dismemberment benefits to the renter of the vehicle and its occupants. Maximum cover is € 15,000 for each occupant and € 1,500 for medical expenses.

PAI can be taken at an additional daily charge.

Super PAI (Personal Accident Insurance) and PEC (Personal Effects Coverage)

Super PAI & PEC provides accidental death, dismemberment benefits and additional coverage to the renter’s and car occupants’ goods and luggage, including theft. Maximum cover is:

Super PAI & PEC can be taken at an additional daily charge.

TPR (Theft Protection Reduction)

TPR limits the renter’s financial responsibility for loss to the rental vehicle. If the Enterprise rental agreement terms and conditions were not violated renter will only be responsible for the applicable excess.

Third Party Liability Insurance

50 million Euros cover Enterprise cars, according to the insurance certificate.

The violation of the Enterprise rental agreement terms and conditions or unreported accidents may void this insurance.

CDR (Collision Damage Reduction)

CDR limits the renter’s financial responsibility for damage to the rental vehicle. Included is protection against fire. If the Enterprise rental agreement terms and conditions were not violated renter will only be responsible for the applicable excess.

Accidents

Renter must advise Enterprise car rental station of any accident within 24 hours of the accident occurring.

In the event of an accident, renter always has to call the police authorities and present at the Enterprise car rental station the respective application.

Damage management fee is € 61.50 (paid whenever an accident situation occurs in which the client is held responsible or has not previously subscribed the SCDW).

Important Notice: Enterprise coverage options (CDR / CDW, TPR, Super CDW) do not cover vandalism damages observed in tires, wheels, roofs, windscreens, car keys, vehicle interiors, undercarriage and all willful damages. In these cases, the customer will be liable to all damages caused to Enterprise vehicle due to the damages of this notice.

Also, if you have an accident and don't have the Super CDW Enterprise will charge you a € 120.00 accident management fee.

Drivers Policy

Enterprise now asks for 2 credit cards on all luxury cars bookings Groups K, L, G, H and also a proof of airline round trip.

Optional Extras

All service fees and all extras/insurances are subject to VAT. Please add VAT taxes to all extras on arrival - in case you buy any extras or any extra fees. The mentioned values (on Extras only) on this sheet are subject to the legal tax 23% (VAT) and can be changed without further notice.

All changes introduced by the Portuguese Airport Authority, insurance companies or other will automatically change the service fees here mentioned.

Additional drivers FREE
Airport service INCLUDED
Child seats / Baby seats € 7.65 per day / max € 80.00
Booster seats € 6.45 per day / max € 60.00
Deliveries and collections (inside or outside city limits) A service fee of € 24.60 up to 15 Km, € 43.05 up to 30 Km, € 61.50 over 30 Km
Domestic one-way € 80.00 on groups F, K, L, G, H, N, O
Out of hours € 44.60 per service provided (applies after midnight at Oporto, Faro, Funchal airports and after 1 AM at Lisbon airport)
PAI - Personal accident insurance € 6.85 per day / max € 102.75
Super PAI & PEC € 8.33 per day / max € 125.00
Refueling service € 30.00 per rental
Young drivers € 7.70 per day / max € 77.00
ACDW € 2.50 per day up to 15 days maximum (€ 3.50 ACDW Plus)

Maximum Rental

Enterprise charges a max of 15 days for insurance but based on a 28 days rental maximum only - If rental goes over 28 days they will recalculate this again from day 28 over as a new rental. Enterprise only rents cars up to a maximum of 28 days.

Fuel Policy

All cars come full and client must return car also full to avoid any charges and refueling fees. Clients should leave a fuel deposit of € 100.00. If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of € 30.00 for refueling service will apply.

GPS Policy

Note that GPS cannot be guaranteed 100%. 

Tolls

In order to use "toll service", client must present a valid credit card accepted by Enterprise.

Enterprise vehicles are fitted with an identifier that allows to recognize all the trips made.

On using the toll service, the customer is guaranteed the regularization of all trips within the legally allowed time; Enterprise will take the responsibility of all the work involved.

This service will be available by € 1.85 per day, maximum 10 days, plus tolls.

If client don’t take the toll service and in case of failure to pay the tolls, Enterprise will charge € 24.60 for each identification as an administrative fee.

Fleet

Enterprise offers one of the largest leisure rental fleets in Portugal. Our fleet includes economy through luxury vehicles, station wagon, minivans, four-wheel drive and sport utility vehicles. Not only do we have the right vehicle for your customer, but also you know that the vehicle is clean, safe, low-mileage and well maintained. In case of overbooking by the car company our maximum liability is the value of our voucher and you must call us as we are always able to get the car at another company.

Roadside Assistance

Wherever renters drive in Portugal, in the event of an on-the-road mishap, help is just a simple call. With our roadside assistance, Enterprise will send help or answer questions as needed. We’re there to help customers 24 hours a day, 7 days a week so any problems will be dealt with fast and efficiently. Enterprise Car Rental - Portugal Call Center number is 220 10 22 65.

One-Way Rentals Policy

Enterprise is a leader in one-way rentals, which offer added convenience and flexibility. And it doesn’t cost your customers any more money than our set fee. Renters can drop off an Enterprise Vehicle at any designed station throughout Europe.

Other Terms and Conditions Services

Easy to make reservations

Our central reservation is staffed with knowledgeable, courteous agents to serve you. Enterprise’s advanced reservation and operation system ensures a streamlined rental process from reservation to return and invoicing.

Locations

Every Enterprise’s Portugal location strives to deliver exceptional customer service and is served by our ever-expanding technology to make holiday car rental quick and problem free.

Maps

Enterprise provides renters with local and Portugal maps, free of charge, to assist them in getting around in unfamiliar areas. This means that your customers don’t need to worry about arriving in a new city – you know that we’ll be there to help with directions. Additional information of Portugal’s traffic law is delivered in each Enterprise vehicle.