Sixt / JAP Terms

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Insurance

Rates include public liability and property damage, fire and theft of the car (luggage is not included or any items inside the vehicle). Theft of your personal property left in a hire vehicle is not covered by your vehicle insurance.

The "excess" is the amount from which the fully comprehensive insurance take charge of the expenses for caused damage. CDW never covers damage to tires, rims, upholstery, locks, the vehicle’s underside and loss / damage to car keys and remote lock or damage through inadequate refueling.

All insurance / contract loses its validity in case of negligence, misuse, reckless driving, or driving under the effects of alcohol and/or narcotics.

Claims can be sent in a maximum period of 30 days after the rental has taken place.

Mandatory Deposit (Excess Deductible)

Insurance / credit card block: Below you will find the values that will be blocked on your credit card till you return the car as a pre-autorizathion is required for the excess / deductible / franquia amount of the vehicle. A credit card is always a must and the money will be blocked till you return the car.

   

LDW

Top Cover LDW

Super Top Cover LDW

Group MDMR, MDAR, ECMR, EDMR 

Excess

€ 960.00

€ 300.00

€ 0.00

Deposit 

€ 600.00

€ 300.00

€ 0.00

Group CCMR, CDMR, CDAR, CWMR, CTMR, IDMR, IVMR, IFMR, IDAR, EXMR

Excess

€ 1,560.00

€ 300.00

€ 0.00

Deposit

€ 1,000.00

€ 300.00

€ 300.00

Group ITMR, SDMR, SVMR, FDMR, FDAR, FWMR, FWAR, FVMR

FFMR

Excess

€ 2,100.00

€ 300.00

€ 0.00

Deposit

€ 1,500.00

€ 300.00

€ 300.00

Group LDAR, PDAR, PWAR

Excess

€ 3.000.00

€ 300.00

€ 0.00

Deposit

€ 2,500.00

€ 1,000.00

€ 1,000.00

Group LTAR, XDAR

Excess

€ 5.000.00

€ 300.00

€ 0.00

Deposit

€ 3,500.00

€ 2,000.00

€ 2,000.00

Super CDW (Full Insurance Coverage)

If you opted for CDW and TP, or if your rate includes CDW and TP, you may also wish to purchase an additional protection, Super CDW (SCDW), to reduce the already limited liability in case of damage to, or loss of the Sixt / JAP vehicle, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.

Super CDW (SCDW) is not available when the main driver is less than 23 years old.

Super CDW (SCDW) can only be purchased at time of pick-up. The violation of the agreement terms and conditions or unreported accidents may void this protection.

If client buys this insurance (available on arrival only), then they will not block the big amounts we explain above.

Group MDMR, MDAR, ECMR, EDMR 

€ 15.00 p/ day (reduces liability) OR € 18.00 p/ day to get zero excess

Group CCMR, CDMR, CDAR, CWMR 

€ 20.00 p/ day (reduces liability) OR € 26.00 p/ day to get zero excess

Group IDMR, IVMR, IFMR, CTMR

€ 20.00 p/ day (reduces liability) OR € 26.00 p/ day to get zero excess

Group SDMR, SVMR, FVMR

€ 28.00 p/ day (reduces liability) OR € 33.00 p/ day to get zero excess

Group ITMR, FDMR, FWMR, FDAR

€ 35.00 p/ day (reduces liability) OR € 40.00 p/ day to get zero excess

Group FWAR

€ 35.00 p/ day (reduces liability) OR € 40.00 p/ day to get zero excess

Group LDAR, PDAR, PWAR

€ 45.00 p/ day (reduces liability) OR € 50.00 p/ day to get zero excess

Group LTAR, XDAR

€ 80.00 p/ day (reduces liability) OR € 100.00 p/ day to get zero excess

PAI (Personal Accident Insurance)

This option covers the authorized drivers and the passengers.

Please see below for a brief summary of coverage:

Coverage Maximum

Injury and Death 

€ 10,000.00

Medical Expense 

€ 1,500.00

As with any insurance policy, there are exclusions which affect the cover provided.

Full details of the cover and conditions are contained in a leaflet that is available from each rental agency.

Third Party Liability

50 million Euros basic insurance includes unlimited coverage on bodily injury to persons other than the driver and on property damage to anything other than the Sixt / JAP vehicle.

Security Deposit & Payment Policy

Acceptable methods of payment are all major credit cards (MasterCard, Visa, American Express, Diners Club, Visa Electron).

Debit cards allowed only for payment (credit card will always also be required as guarantee).

Cash allowed only for payment (a credit card will always also be required as guarantee).

No cash for security is allowed.

At the time of rental an authorization is obtained on your credit card. There must be sufficient credit on your card to cover all charges. Two credit cards needed for rentals of Special Cars (Premium and Luxury groups L2, M2). One of them must be GOLD.

We do hold a deposit on the credit card until the vehicle is returned.  

Drivers Policy

The person named on the reservation booking must be the main driver, present at time of rental and payer of any rental charges. Additional drivers are possible with a fee of € 5.00 with a maximum charge of € 50.00 per rental.

Minimum age is 25 years (18-24 years with Young Driver Supplement) and always at least 1 year in possession of a national driving license, present valid passport / identity card. However, it is possible to rent all vehicle groups from 18  to 24 years on payment of a young driver surcharge of  8.50 euros per day up to € 85.00 per rental. Maximum age 70 years.

Please note that the young driver surcharge is not available for the excepted vehicle groups: G, G1, G2, I, J, J1, J2, L, L2, M2.

For all Non-European Union renters, an International Driving Permit (IDP) is highly recommended.

Optional Extras

Sixt / JAP offers a chauffeur-drive service for those customers not wishing or able to drive. This service cannot be booked via the Internet. For further information, please contact your reservation center.

Minimum Rental

Minimum rental: 1 day.
Maximum rental: 30 days.

Fuel Policy

Sixt / JAP rates do not include fuel. All vehicles are supplied with a full tank and should be returned with the same amount or a local refueling charge will apply in addition to the cost of the fuel.

Please be aware that we are unable to give a refund for unused fuel.

Fuel Purchase Option (FPO): For convenience, you may purchase a tank of fuel from Sixt / JAP at the time of rental at a price that is competitive with local fuel stations; this method eliminates the need for you to refill the tank before returning.

Tolls

Sixt / JAP offers an electronic toll device for an additional charge in the amount of € 4.00 (activation fee) + € 1.85 per day with maximum of € 18.50 per rental.

Sixt / JAP then pays the toll fees on your behalf and afterwards deducts the amount from your credit card accordingly.

Otherwise it is your responsibility to pay the toll fees. The fees to be paid are only available for 48 hours after passing the toll booth and can be settled at a post office (CTT) up to 5 days after travelling.

Failure to pay the toll fees implies penalties and other administrative costs as prescribed by the law.

Delivery / Collections Policy

If booking a car for collection at an airport location please ensure that you provide a flight number for your arrival. If you do not provide a flight number and you are late then it is possible your booking may be cancelled.

It is obligatory to present the voucher to pick up the car.

No refund for early return once the rental period started.

Rental Extension: In case of extension (see Web), please, take notice that you are required to go a Sixt / JAP office before the end of the rental period to sign the new contract. On the contrary, all insurances (CDW, TP, Windows/Tires, etc.) lose their validity and, occasionally, there’s an extra charge per day (aprox. € 20.00), for late extension.

Grace Period: An extra 60 minutes term (based on the pick-up hour) is allowed for the vehicle return. Note that this is already calculated on prices online. Otherwise an extra day will be charged.

Roadside Assistance

Roadside assistance is provided 24 hours a day, every day of the year.

Emergency telephone number is +351 21 381 66 00 (ZURICH Help Point).

One-Way Rentals Policy

A one-way rental is a rental which starts at one location and terminates at another. Availability is subject to location restrictions and vehicle type. A fee may apply for this service and will be advised at time of reservation.

For any driving restrictions within or outside Portugal please refer to “Driving Restrictions”.

For any further information please contact your reservation center.

Out of Hours Fees

Out of hours service is allowed. An additional charge will be applied to any vehicles collected after office hours. This is the price for pick-up. The same price is also for drop-off if customer wants us to be there after / before opening / closing hours. After hour fee is the same for all locations. This is added online if clients enter after hours when do the booking. This note is for clients that changes times on arrival / departure. Out of hours pick-ups & drop-offs are available as follows:

Oporto and Lisbon Airport: Monday - Sunday:

Between 07:00h - 23:59h 

Free

Between 00:00h - 07:00h 

€ 50.00

Out of hour drop-offs are only available at the airports and can only be requested at time of reservation. Out of hours pick-ups & drop-offs are not available at any other location. For additional information please contact the location. Specific conditions may apply.

Cross Border Policy

International one-ways are not allowed. Vehicles can be driven in Spain. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle if he decides cross the border to France or other countries.

Cleaning

A cleaning charge may be applied, at the end of the rental for vehicles that are not returned in acceptable clean conditions, costing € 10.00 with a maximum of € 120.00.

Other Terms and Conditions

Except for economic and compact cars, the reservations are subject to confirmation from Sixt / JAP. In a minimum space of time, the car’s availability is checked for the date / office you indicated.

Loss of keys is full responsibility of the client.

Meet & Greet Procedures at Oporto & Lisbon Airports

Please be aware of the following changes:

Lisbon Airport – Parking and desk at the arrivals terminal.

Oporto Airport – Parking and desk at the arrivals terminal.

Faro Airport – Parking and desk at the arrivals terminal.

Terms and Conditions for Commercial Cars

They are the same as above besides Spain Travel, one-way fees and deductible / excess amounts as we explain below.

Spain Insurance is always extra don’t matter the number of days and cars are allowed in Portugal and Spain only.

One-way fees must be paid don’t matter the number of the rental days

 

DEDUCTIBLE 

SUPER CDW 

w/ SUPER CDW 

W/ SUPER CDW 

Group 1

€ 1.000.00

€ 16.00

€ 200.00

€ 500.00

Group 2

€ 1.000.00

€ 16.00

€ 200.00

€ 500.00

Group 3

€ 1.500.00

€ 17.84

€ 300.00

€ 800.00

Group 4

€ 1.500.00

€ 17.84

€ 300.00

€ 800.00

Group 5

€ 1.800.00

€ 18.45

€ 360.00

€ 900.00

Sizes of the cars

Group 3 – Height 1.66 x Width 1.62 x Lenght 1.83

Group 4 – Height 1.91 x Width 1.76 x Lenght 3.21

Group 5 – Height 1.91 x Width 1.76 x Lenght 3.71