Guerin Terms

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CDR (Collision Damage Reduction)

CDR limits the renter’s financial responsibility for damage to the rental vehicle. Included is protection against fire. If the Guerin rental agreement terms and conditions were not violated renter will only be responsible for the applicable excess.

Insurance / credit card block: Below you will find the the values (called "excess" or "franquia" in Portuguese) that will be blocked on your credit card. This amount ("excess") explained below varies by car type and will be blocked till you return the car at the end of the rental. On Guerin you may buy the optional Super CDW available on arrival if you wish. If you buy the Super CDW then they will only block the credit card for fuel security.

TPR (Theft Protection Reduction)

TPR limits the renter’s financial responsibility for loss to the rental vehicle. If the Guerin rental agreement terms and conditions were not violated renter will only be responsible for the applicable excess.

Excess

If the Guerin rental agreement terms and conditions were not violated renter will only be responsible for the following applicable excess amounts.

Car groups Excess with CDR and TPR
Mini, C, P € 1,180.80
E, E1, J, J1 € 1,970.00
F, K, Q € 2,630.00
G, Z, L, N, O € 2,830.00
H, R € 3,690.00

CDR and TPR excess amounts can be waived by purchasing Super CDW.

Super CDW

Below are the values of the optional Super CDW that is available on arrival, if you buy this your credit card will not be blocked for the "excess". The violation of the Guerin rental agreement terms and conditions or unreported accidents may void this protection.

Car groups Super CDW per day up to 15 days maximum
Mini, C € 13.30 up to 15 days maximum
E, E1, J, J1, P, Q,Z € 13.90 up to 15 days maximum
G, Z, L, N, O, F, K    € 26.60 up to 15 days maximum
R NOT AVAILABLE

ACDW

The following exceptions of CDR, vandalism, wheels, tires and windscreens can be waived by purchasing ACDW.

Third Party Liability Insurance

50 million Euros cover Guerin cars, according to the insurance certificate.

The violation of the Guerin rental agreement terms and conditions or unreported accidents may void this insurance.

Important Notice

Guerin coverage options (CDR / CDW, TPR, Super CDW) do not cover vandalism damages observed in tires, wheels, roofs, windscreens, car keys, vehicle interiors, undercarriage and all willful damages. In these cases the costumer will be liable to all damages caused to Guerin vehicle due to the damages of this notice.

PAI (Personal Accident Insurance)

PAI provides accidental death and dismemberment benefits to the renter of the vehicle and its occupants. Maximum cover is € 15,000 for each occupant and € 1,500 for medical expenses.

PAI can be taken at an additional daily charge.

Super PAI & PEC (Personal Effects Coverage)

Super PAI & PEC provides accidental death, dismemberment benefits and additional coverage to the renter’s and car occupants’ goods and luggage, including theft. Maximum cover is:

Super PAI & PEC can be taken at an additional daily charge.

Accidents

Renter must advise Guerin car rental station of any accident within 24 hours of the accident occurring.

In the event of an accident, renter always has to call the police authorities and present at the Guerin car rental station the respective application.

Damage management fee is € 61.50 (paid whenever an accident situation occurs in which the client is held responsible or has not previously subscribed the SCDW).

Also if you have an accident and don't have the Super CDW, Guerin will charge you a € 120.00 accident management fee.

Security Deposit & Payment Policy

You will also be asked to leave a security deposit for a full tank of fuel as all cars come full of gasoline or diesel depending of the car type. Guerin now asks for 2 credit cards on all luxury cars bookings Groups K, L, G, H and also a proof of airline round trip.

Guerin charges a max of 15 days for insurance but based on a 28 days rental maximum only. If rental goes over 28 days they will recalculate this again from day 28 over as a new rental.

Please also add VAT taxes to all extras on arrival - in case you buy any extras or any extra fees. The mentioned values are subject to the legal tax 23% (VAT) and can be changed without further notice.

Drivers

All drivers must have minimum 1 year of driving license.

Minimum / Maximum Rental

Guerin can only rent cars for a max of 28 days.

Fuel Policy

All cars come full and client must return car also full to avoid any charges and refueling fees. Clients should leave a fuel deposit of € 150.00. If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of € 30.00 for refuelling service will apply.

Fleet

Guerin offers one of the largest leisure rental fleets in Portugal. Our fleet includes economy through luxury vehicles, station wagon, minivans, four wheel drive and sport utility vehicles. Not only do we have the right vehicle for your customer, but also you know that the vehicle is clean, safe, low-mileage and well maintained. In case of overbooking by the car company our maximum liability is the value of our voucher and you must call us as we are always able to get the car at another company.

GPS Policy

Note that GPS cannot be guaranteed 100%.

Tolls

In order to use toll service, client must present a valid credit card accepted by Guerin.

Guerin vehicles are fitted with an identifier that allows recognised all the trips made.

On using toll service, the customer is guaranteed the regularization of all trips within the legally allowed time; Guerin will take the responsibility of all the work involved.

This service will be available by € 1.85 per day, maximum 10 days.

If client don’t take the toll service and in case of failure to pay the tolls, Guerin will charge € 24.60 for each identification as an administrative fee.

Delivery / Collections Policy

UK license holders must present both the photo card and its paper counterpart at the time of rental.

Roadside Assistance

Wherever renters drive in Portugal, in the event of an on-the-road mishap, help is just a simple call. With our roadside assistance, Guerin will send help or answer questions as needed. We’re there to help customers 24 hours a day, 7 days a week so any problems will be dealt with fast and efficiently. Guerin Car Rental Portugal Call Center number is 220 10 22 65.

One-Way Rentals Policy

Guerin is a leader in one-way rentals, which offer added convenience and flexibility. And it doesn’t cost your customers any more money than our set fee. Renters can drop off a Guerin vehicle at any designed station throughout Europe.

Other Terms and Conditions

Easy to make reservations

Our central reservation is staffed with knowledgeable, courteous agents to serve you. Guerin’s advanced reservation and operation system ensures a streamlined rental process from reservation to return and invoicing.

An attached manual is provided to ensure the correct process to place your reservations throughout our reservations system on Internet: http://www.portugal-auto-rentals.com

Locations

Every Guerin’s Portugal location strives to deliver exceptional customer service and is served by our ever-expanding technology to make holiday car rental quick and problem free.

Maps

Guerin provides renters with local and Portugal maps, free of charge, to assist them in getting around in unfamiliar areas. This means that your customers don’t need to worry about arriving in a new city – you know that we’ll be there to help with directions. Additional information of Portugal’s traffic law is delivered in each Guerin Vehicle.